Support Centre Analyst
Full Time
Palmerston North
Who is Yorb
The 2024 Reseller News Regional Partner Award winner.
For over three decades, Yorb has been at the forefront of the tech game, unyielding in our commitment to catapulting businesses to achieve more through cutting-edge and business-defined technology solutions.
The Role
We are excited to announce an opportunity for a Support Centre Analyst to join our team in our Palmerston North office.
As a Support Centre Analyst you are an integral conduit for clients to the business, often being the face of Yorb when the client needs us most. You are able to:
- Be dynamic and able to react to clients’ needs instantly to ascertain the best course of action.
- Support the Yorb ‘WE’ to build relationships with end users through trust and empathy.
- To maintain a client outcome focused approach of ‘WE CAN’
- Identify and resolve Tier 1 issues across a diverse range of clients, products, and services, and across multiple systems/technologies.
About You
You bring your enthusiasm, and a dedication to serving clients. As a versatile team player, you demonstrate professionalism and have great people skills.
Preferred Experience/Skills
- Ideally 1-2 years’ experience on a Technical Support Desk where Level 1 support is provided, however a person displaying a passion for the industry and technology would be considered.
- Basic knowledge of Microsoft Back Office technologies, cloud skills and associated management tasks
- Have an awareness of the different cloud technologies with attention on Office 365 and Azure
- Understanding the importance of security to business and the risks associated with a breach
- Have sound and logical troubleshooting skills
- Confident working with and across multiple clients, delivery/technical teams, and technologies.
- Experienced in the use of Service Management Systems and the associated disciplines required to use these toolsets successfully.
- Experience in the SMB or Corporate environments.
Why Work for Yorb?
Like you, we're relentless in our pursuit of excellence. We have an insatiable hunger for progress and believe that our team are the key to unlocking our potential.
At Yorb, our values are the compass that guides us through each day. We don’t just talk about them; we live and breathe them. Joining Yorb means being part of a team where these values aren’t just a checkbox—they’re the heartbeat of our culture, propelling us toward excellence and making every day truly remarkable.
- Have Courage Every Day - Be your best self
- We is Bigger than Me - Kotahitanga
- Do we Care? Absolutely! - Recognise the impact of what YOU/WE do
- That's Awesome - Have a passion for your craft
Come and join our team of extraordinary individuals!
What are you waiting for?