Support Centre Operations Team Leader
Full Time
Palmerston North
Who is Yorb
The 2024 Reseller News Regional Partner Award winner.
For over three decades, Yorb has been at the forefront of the tech game, unyielding in our commitment to catapulting businesses to achieve more through cutting-edge and business-defined technology solutions.
The Role
Inspire and empower the team to achieve excellence individually and collectively. Your leadership will drive a high-performing team focused on efficiency and effectiveness in delivering outcomes that align with our clients’ and Yorb goals with a focus on
- managing performance, providing guidance and feedback to meet standards of excellence consistently
- implementing best practices, and driving continuous improvement in our support processes
- supporting the Yorb ‘WE’ to build relationships with end users through trust and empathy.
- adding value to our client’s business and work with them to ensure their systems are operating and delivering results as expected.
- maintaining a client outcome focused approach of ‘WE CAN’
About You
You are a motivated and experienced leader who embodies enthusiasm, flexibility, and a relentless dedication to serving our clients with an unwavering focus. As a versatile team player, you thrive in adapting to any challenge that comes your way, all while maintaining an uplifting 'can-do' attitude and optimistic approach.
You would bring to the role:
- Experience in a people leader role.
- Experience in a call centre environment is advantageous
- Experience in Service Management and ITIL.
- Skilled in the management and use of Service Management Systems.
- Resource management, scheduling, transition/on boarding, and project delivery.
- Previous experience in an MSP environment or has awareness of standard MSP environment and requirements is advantageous.
Why Work for Yorb?
Just like you, we are committed to achieving excellence. We are driven by a strong desire for continuous improvement and recognise that our team is essential to realising our full potential.
At Yorb, our values are the compass that guides us through each day. We don’t just talk about them; we embody them. Joining Yorb means being part of a team where these values aren’t just a checkbox—they’re the core of our culture, driving us towards excellence and making each day extraordinary.
- Have Courage Every Day - Be your best self
- We is Bigger than Me - Kotahitanga
- Do we Care? Absolutely! - Recognise the impact of what YOU/WE do
- That's Awesome - Have a passion for your craft
Come and join our team of extraordinary individuals!
What are you waiting for?