What's happening at Yorb - Q1 2024

Daniel Goymer • February 20, 2024

It’s getting a little late in the year to still be saying Happy New Year, but it was the Chinese New Year last week, so I think we can sneak one last one in from Yorb.


Welcome to our inaugural newsletter for 2024. We’ve renewed our commitment to delivering a newsletter each quarter. This will include the latest Yorb Update, Technology News and Security Bulletin. Before you rush to the unsubscribe button, we’ll try and keep the shameless product plugs and marketing to a minimum.


A lot has happened at Yorb since our last newsletter, so here is a quick catch-up of the key milestones.

New Location


We had the opportunity to bring on a new location and consequently now have a branch in Westport. In late 2022 we were offered the chance to transition clients from IT@Work in Westport. The business owner was retiring and he suggested Tyler was the rock star we needed to be successful. We are very grateful for the opportunity that Brett from IT@Work has given us, and proud to be working with Tyler and the clients in the Buller region.

The Adoption of a New Business Framework


Over the years as Yorb has grown we’ve had several internal workshops geared to setting a long-term vision with a clear strategy to get there. These workshops never quite hit the mark, always feeling forced or structured to a larger enterprise. In mid-2023 we began our journey into the EOS business operating system, (https://www.eosworldwide.com/). All though we are still very early in our implementation, I am very excited by where this framework can take us, and the change it is already helping create. The EOS model is tailored to businesses between 10 and 250 staff and understands that SME’s do not work in the same way as enterprises. As the year progresses, I’m confident you will see plenty of positive change from us as your technology partner and EOS will be a core part of that change.

A change in leadership


After more than twenty years leading Yorb (and ComputerCare) from a humble team of five staff in Terrace End, Palmerston North, to our current team of 50~ across four locations, Wayne Masters stepped down from is day to day role at Yorb on the 31st of December. Between practicing his golf game, he will still be involved in the business as a Director and CFO.


I (Daniel Goymer) took on the position of CEO on the 1st of January, having worked closely with Wayne for all of those twenty years. I’m passionate about the company values and the direction we are headed in 2024. With a sharper business focus via EOS, new security products (& challenges), as well as exciting new technologies such as Microsoft Co-Pilot I believe strongly in the value we can bring our clients.

Where to next in 2024


We have developed a set of core values and goals for 2024 which we believe will ultimately deliver greater value to our clients, maximise your investment in your technology assets and improve service. Core to our focus is remembering that our role is to support you in delivering business outcomes, we understand technology in itself is not a destination. Expect to hear more from us throughout the year as we introduce these improvements, and please do give us your feedback. We take all feedback seriously as it helps us ensure we can meet your expectations.

Daniel Goymer

CEO

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What's happening at Yorb - Q1 2025

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We've had a flying start to the year, and given we're really just past the point where you start to realise what day it actually is, we thought we'd share everything we've been working on lately. 2024 In Review As we reflect on 2024, it's clear that this year has been one of remarkable achievements and significant advancements for Yorb. We were very proud that we won the Reseller News Innovation Awards in the Regional Partner Category, a testament to our commitment to excellence and innovation. AI has continued to dominate the headlines, with some businesses making great strides in how they work and interact. However, the majority are still grappling with understanding the full impact of this technology on their business, industry, and society. As we navigate this evolving landscape, companies must adapt to the security implications, ensure the integrity of data, and adjust to changing work and consumer patterns. In line with our commitment to security, we launched our new Security Platform, Yorb Defender 2.0. Designed from the ground up to be Essential 8 compliant, we believe this solution is now a best-in-class product that meets the requirements of modern business. 2025 Looking Forward Looking ahead to 2025, we have set ambitious goals following the EOS business framework. Our recent Annual Planning has helped us develop our 10-year, 3-year, and 1-year goals, with a strong focus on several key areas: Client Experience: We are dedicated to ensuring that every interaction with Yorb meets and exceeds your expectations. Automation Platforms: We will continue to develop our automation platforms to provide more consistent and efficient service. Investing in New Technologies: Our focus will be on AI, Hyper-Automation, and Data Governance to stay ahead of the curve. Team Development: We are committed to investing in our team, ensuring they receive the best skills training in technical, people, professional, and business areas. We will are also excited to be launching business peer groups focussed around AI, bringing together business owners and leaders from across the regions to explore what the future holds for all of us. This year we are injecting new energy into our Total Support agreement, we believe there is more to our partnership than phones calls, Teams Conferences and remote support. We are therefore introducing ongoing scheduled visits as part of the contract, alongside a productivity focus with scheduled access to our development team. Kicking off this year will be monthly seminars on topics such as Security, AI, Productivity, we want to hear what topics matter most to you. Look out for your invite in the coming weeks. I’m incredibly excited by 2025 and the opportunities it brings, we call breath a collective sigh that 2024 is behind us lets get cracking on what promises to be a great year. Daniel Goymer CEO